Refunds:

Refunds are typically NOT offered on our individual services unless the service is cancelled by Queen City Tours^sm and Travel. Rescheduling may be permitted depending on the availability of the service at a later date and/or time. Note: A minimum $5 -- per occurrence -- fee will be assessed to each reschedule. Refunds are offered on group services and the terms are listed at the bottom of our reservation forms.

Need to Return a product?

Note: This only applies to products -- not services -- purchased directly through Queen City Tours^sm and Travel!

To return a product at Queen City Tours^sm and Travel , you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at returns@queencitytours.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-704-566-0104
Monday - Friday: 8 a.m. - 8 p.m. EST
Saturday: 8 a.m. - 8 p.m. EST
By e-mail: returns@queencitytours.com

We will need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Queen City Tours^sm and Travel accepts returns on merchandise from select manufacturers within 30 days. However, Queen City Tours^sm and Travel reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Queen City Tours^sm and Travel on returned items, and Queen City Tours^sm and Travel will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Queen City Tours^sm and Travel WILL COVER THE SHIPPING CHARGE
  • Queen City Tours^sm and Travel
    3125 Eastway Drive
    Charlotte, NC
    USA
    28236-6160

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Queen City Tours^sm and Travel discretion. Please be aware that specific manufacturers have more restrictive return policies.