We take our customer care very seriously. While our aim is to make our website easy to understand and navigate, we know that there may be times when you may need a bit of personal assistance if you cannot find what you are looking for on our site.
We have provided a number of ways for our Customer Care team to assist you:
- ◊ Online Form (Check Availability/Request Service Information)
- ◊ Telephone (Current Customers Only)
- ◊ Text Message (Usually Faster, Potential Customers Only)
- ◊ Fax (Use Email)
- ◊ Snail Mail (Usually Slowest, All Others)
Note: Office visits are not required for ANY service!
Click for product information or assistance:
Click for service inquiries or assistance:
Click for customer support or assistance:
We typically respond to your inquiry within 24 - 48 hours, during regular business hours. All email correspondence is completely confidential.
Online Form: [Check Availability/Request Information]
1-704-566-0104 (Get a faster response via email or text, Customers Only)
Monday to Friday -- 8:00 AM to 5:00 PM (EST),
Saturdays, Sundays and federal holidays please leave a text message [704-890-5195]. A customer representative will contact you as soon as possible.
Daily Tour reservation hours are Monday - Saturday: 8 AM - 8 PM, and Sundays: 9 AM - 7 PM.
Note: We respond to all inquiries via voice, email, or text unless daily seats are not available and time does not permit a return call or text. In that case please listen carefully to our voice mail message!
1-704-890-5195 (Potential Customers Only)
The Day Before or Day Of Daily Tour
Include # Guest In Party, What Tour, What Time, and Pick-Up Location (If Staying at Hotel)
Send to Email^^^Top
Send your inquiries to:
Queen City Tours® and Travel
Attention: Customer Care Center
P.O. Box 36160
Charlotte, NC, USA
28236-6160 [May - Oct.]
P.O. Box 470154
Miami, FL, USA
33247 [Nov - Apr.]