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Merchandise Returns
and Refunds on Unique Items:

AUTHORIZATION FOR RETURN OR REPLACEMENT:

To obtain Queen City Tourssm authorization to return a defective item for credit or replacement, simply call within 45 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 45 days of purchase.

CONDITIONS:

Non-defective merchandise must meet the following conditions to quality for return acceptance. Merchandise must be in its original minimum inner pack quantity, as shipped by Queen City Tourssm . Broken quantity inner packs are not returnable. Sample items are not returnable. Merchandise, merchandise packaging, and inner pack must bear no markings or be Otherwise defaced or damaged. Returns, which do not meet the conditions described in this return policy, will be returned and shipping cost of return will be charged.

ITEMS WITH GUARANTEES OR WARRANTIES:

If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT:

The shipper covers all merchandise damaged during shipment. If you receive merchandise damaged during shipping, please contact us within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S. Postal, and trucking lines, must be complied with or they may deny your claim.

DAMAGED MERCHANDISE:

Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words “Exception – Damage.” For United Parcel Service deliveries, contact Queen City Tourssm and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from the carrier.

HIDDEN DAMAGE BY CARRIER:

If you should receive a shipment delivered by carrier that
shows no visible damage, but upon inspection you discover damage due to evident rough handling,
Call Queen City Tours(sm) at 704-566-014, or email within 30 days of shipment date and report the damage. Queen City Tours^® will issue credit or replacement at your request.

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